Download Returns FormDownload Repairs/Alterations Form
If you are having trouble with sizes, check out our fitting video
as this may answer some of your questions or concerns:

Customer satisfaction is number one priority. If you are not entirely satisfied with your purchase please return in same condition as when purchased with all paper work within 2 weeks and we will replace or exchange. Shipping charges are not refundable and the full amount of shipping costs by us will be taken from your credit.Please note we do not offer refunds due to changing your mind. We offer exchanges or shop credit.

No returns are accepted on goods returned in used condition unless already organised with us.

Custom made or altered wetsuit items, cut lengths of rope, rubber, mono and the like are non refundable items as are books and dvds.

Bought the wrong size

It is no problem to send it back for an exchange as long as it is in ”brand new” condition. We do not accept returns on used or damaged gear.
Please note that the return courier expenses will be at your cost to swap sizes. Items can only be returned within 2 weeks of purchase. Outside this area, it will become void or incur a fee.

Packaging your return

Please dry your wetsuit before sending it into us. We do not accept or repair wet wetsuits
When returning wetsuits or any other neoprene products please ensure these are packed loosely. If they are returned to us folded, crushed & creased this will void your warranty. A loose bag or box is ideal.
This also applies to any fragile items you are wanting to return. If they are not packed sufficiently and are returned to us damaged this will also void your return. If you have questions about returns or need help finding a suitable courier company please contact us & we will be happy to help.

Cancelling your order

If you have made an order with us but would like to cancel it, give us a call and we will do our best to remedy the situation.

Please note: If your order has already been shipped, that fee will be at your cost.

Occasionally, orders are cancelled by our system due to processing reasons, including:
•Products are unavailable
•We have problems processing your payment information
•We can’t ship to the address you gave us
If your order is cancelled by us, you’ll receive an e-mail or phone call which will explain the reason for the cancellation.

At that time you can contact us to try and solve the problem.

Your account will be credited for cancelled products and any related ship charges.

Any questions – call us

09 479 4232

Our return address

Please download our returns form & find our address listed there. Due to the large number of parcels coming in and going out of our store, even if you have notified one of our staff, it is vital this form is included. The returns are processed in different departments so returned parcels will not be accepted without a form included as we will not be able to identify it.

Download Returns Form